Terms of Service

Run With Me

Effective Date: March 3, 2026

Last Updated: March 3, 2026

1. Agreement to Terms

These Terms of Service (“Terms”) govern your access to and use of the Run With Me platform, including the website at runwithme.net, the web application at app.runwithme.net, and any related mobile applications (collectively, the “Platform”), operated by Run With Me (“we,” “us,” or “our”).

By creating an account or using the Platform, you agree to be bound by these Terms. If you do not agree, do not use the Platform.

2. The Platform

2.1 What We Provide

Run With Me is a social marketplace that connects runners with experienced pacers for paid training runs. Pacers share their planned training runs, and runners can browse, request to join, and run together. The Platform facilitates discovery, booking, payment, and reviews.

2.2 Our Role

Run With Me is a marketplace platform. We are not a party to any agreement between runners and pacers. We do not employ pacers, and we do not guarantee the quality, safety, or suitability of any run or pacer. Pacers are independent individuals who set their own prices, schedules, and routes.

3. Accounts

3.1 Registration

To use the Platform, you must create an account with a valid email address and password. You must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

3.2 Eligibility

You must be at least 16 years of age to use the Platform. By creating an account, you represent that you meet this requirement.

3.3 Roles

Upon registration, you will select a role: Runner or Pacer. Pacers must complete an onboarding process including experience verification and profile setup. Your role determines the features available to you on the Platform.

3.4 Account Termination

You may delete your account at any time by contacting us. We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or behave in a manner that is harmful to other users or the Platform.

4. Bookings and Runs

4.1 How Bookings Work

Pacers share their upcoming training runs on the Platform, including date, time, pace, distance, area, and price. Runners may request to join a run. The pacer may accept or decline the request. Once accepted, the booking is confirmed.

4.2 Pricing

Pacers set their own price per kilometre (in HKD). The total price is calculated as: distance (km) × price per km. Prices are displayed before a runner requests to join. Run With Me may charge a platform service fee on transactions, which will be disclosed at the time of booking.

4.3 Cancellation Policy

Who CancelsWhenConsequence
RunnerMore than 24 hours before the runFull refund. Spot reopens.
RunnerLess than 24 hours before the runNo refund (late cancellation). Spot reopens.
PacerAny timeAll booked runners receive full refunds. Pacer loses XP (experience points).

4.4 No-Shows

If a runner does not appear for a confirmed run, the pacer may mark them as a no-show. The runner will not receive a refund and will lose XP. Repeated no-shows may result in account suspension.

4.5 Completion and Reviews

After a run is completed, both the runner and pacer may leave reviews and ratings. Reviews are publicly visible on the Platform. Both parties earn XP for completed runs.

5. Payments

5.1 Payment Processing

Payments are processed through Stripe, a third-party payment processor. By making a payment, you agree to Stripe’s terms of service. Run With Me does not store your full payment card details.

5.2 Pacer Payouts

Pacers receive payouts via Stripe Connect. Pacers must set up a Stripe Connect account to receive payments. Run With Me deducts a platform service fee before disbursing funds to the pacer. Payout timing is subject to Stripe’s processing schedules.

5.3 Currency

All prices and payments on the Platform are in Hong Kong Dollars (HKD) unless otherwise specified.

5.4 Refunds

Refunds are issued according to the cancellation policy in Section 4.3. Disputes regarding payments should be directed to us at support@runwithme.net.

6. User Conduct

You agree not to:

  • Provide false or misleading information in your profile or listings
  • Use the Platform for any unlawful purpose
  • Harass, threaten, or abuse other users
  • Impersonate another person or entity
  • Manipulate ratings, reviews, or the XP system
  • Circumvent the Platform to arrange runs and payments outside the Platform after an initial introduction through the Platform
  • Use automated tools, bots, or scrapers to access the Platform
  • Upload content that is offensive, defamatory, or infringes on intellectual property rights
  • Interfere with the operation or security of the Platform

We reserve the right to remove content and suspend or terminate accounts that violate these rules.

7. XP and Tier System

The Platform operates an experience points (XP) and tier system for both runners and pacers. XP is earned through completing runs, maintaining streaks, and receiving positive reviews. XP can be deducted for no-shows and cancellations. Tiers (from entry level through Bronze, Silver, Gold, and Elite) are based on the number of completed runs and average rating. The tier system is for Platform purposes only and confers no monetary value.

8. Third-Party Integrations

8.1 Garmin Connect and Strava

You may optionally connect your Garmin Connect or Strava account to the Platform. By doing so, you authorize us to access certain data from those services as described in our Privacy Policy. You may disconnect these services at any time. Your use of Garmin Connect and Strava is subject to their respective terms of service.

8.2 Push-to-Watch Feature

If you connect a Garmin device and join a run, you may opt to have workout details synced to your Garmin watch. This feature is provided for convenience only. You are responsible for verifying workout details before your run. Run With Me is not liable for any inaccuracies in synced data.

9. Intellectual Property

9.1 Our Content

The Platform, including its design, code, graphics, logos, and text (excluding user-generated content), is owned by Run With Me and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works from our content without our written permission.

9.2 Your Content

You retain ownership of content you submit to the Platform (profile information, reviews, photos, trophy entries). By submitting content, you grant Run With Me a non-exclusive, worldwide, royalty-free licence to use, display, and distribute that content in connection with operating the Platform.

10. Disclaimers

10.1 Platform Provided “As Is”

The Platform is provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the Platform’s availability, reliability, accuracy, or fitness for a particular purpose.

10.2 No Guarantee of Safety

Important: Run With Me does not verify the identity, qualifications, or fitness of pacers beyond information they provide on the Platform. Running involves inherent physical risks. You participate in runs at your own risk. We strongly recommend consulting a medical professional before engaging in new physical activities.

10.3 Third-Party Services

We are not responsible for the availability, accuracy, or conduct of third-party services (Stripe, Garmin, Strava, or any others) integrated with the Platform.

11. Limitation of Liability

To the maximum extent permitted by the laws of Hong Kong SAR:

  • Run With Me shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform.
  • Run With Me shall not be liable for any injury, illness, loss, or damage arising from a run arranged through the Platform.
  • Our total liability for any claim arising from the Platform shall not exceed the total fees you have paid to us in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless Run With Me, its founders, officers, and agents from any claims, damages, losses, or expenses (including legal fees) arising from: (a) your use of the Platform, (b) your violation of these Terms, (c) your participation in any run arranged through the Platform, or (d) your violation of any third party’s rights.

13. Dispute Resolution

13.1 Between Users

Disputes between runners and pacers (regarding run quality, conduct, or other matters) should first be addressed through the Platform’s review and rating system. If unresolved, contact us at support@runwithme.net and we will make reasonable efforts to mediate, though we are not obligated to resolve disputes between users.

13.2 With Run With Me

Any dispute between you and Run With Me shall be governed by the laws of Hong Kong SAR. You agree to submit to the exclusive jurisdiction of the courts of Hong Kong SAR for resolution of any such dispute.

14. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on the Platform with a new “Last Updated” date. Continued use of the Platform after changes constitutes acceptance of the updated Terms. If you do not agree with the changes, you should stop using the Platform.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Run With Me regarding your use of the Platform.

17. Contact Us

If you have questions about these Terms, contact us at:

Run With Me
Email: support@runwithme.net
Website: www.runwithme.net

© 2026 Run With Me. All rights reserved.